Cleaning and Support Services

NVQ Level 2 Certificate in Cleaning And Support Services

The Cleaning and Support Services NVQ Level 2 course is aimed at individuals who are currently working in a support service environment such as Schools, Universities, Care Homes and Hospitals. National Vocational Qualifications (NVQs) and Scottish Vocational Qualifications (SVQs) in Cleaning & Support Services are nationally recognised qualifications which show that individuals have the necessary practical skills and knowledge.

Assessment takes place in the workplace at flexible times to suit both the learner and employer. Funding is available for this Cleaning NVQ via Train to Gain to those that meet eligibility criteria. The NVQ in Cleaning and Support Services replaced the

Cleaning Building Interiors NVQ.

What skills will be gained? The programme develops good awareness of the following: Correct working methods Safe working practice Knowledge and understanding of why correct working practice should be carried out

How is the course delivered?

The course is delivered at the company’s premises by a qualified assessor who will make frequent visits to see the candidates to help them achieve the qualification. Employees will need to produce a portfolio of evidence and will have continuous assessment based on evidence they can provide from their place of employment and observation of workplace activities by an assessor. Learners complete 7 units of competence the following 2 of which are mandatory;

– Promote and maintain service delivery

– Ensure your own actions reduce the risks to health and safety

Choices are then made from the following units:

– Support the work of a team

– Develop and maintain positive working relationships with customers

– Control the use of resources

– Communicate effectively in the workplace

– Clean floors manually

– Clean furniture, fittings and vertical surfaces

– Clean toilets and washrooms manually