Housing and Property Management Level 3
Profile
This Apprenticeship programme is designed for employees who work within the housing / property sector who would like to gain a level 3 property management accreditation.
It is ideal for anyone working within private residential property management, lettings or block management or those who manage social tenancies within housing associations and trusts.
Typical Job Roles
Generic or specialist housing officer or Neighbourhood officer, Neighbourhood co-ordinator or advisor, Lettings officer, Allocations officer, Tenancy officer, Income management officer, Leasehold management officer, Private sector housing officer, Strategic Housing Officer, Property manager, Negotiator, Senior negotiator etc.
Entry Requirements
• Apprentices without level 2 English and maths will need to achieve this level prior to completion of the apprenticeship.
• Have the right to work in England. Have an eligible residency status and be living in England.
• Already have or be applying for a 30 hour per week job that demonstrates the skills required for this apprenticeship programme.
• To have regular access to a computer which will allow you to access the online portfolio system www.laserlearning.co.uk
• To be able to surf the internet, send and receive emails with attachments, complete written work using a computer (with Microsoft Word) and be generally IT literate.
Employer’s Contribution
Non‐levy paying employers will need to contribute 5% of the maximum funding band as published by the Skills Funding Agency for the delivery of training and assessment for their apprenticeship. In this instance the fee is £350.00.
Duration
Typically, this apprenticeship will take 15-18 months to complete.
The programme details:
Throughout the programme as an apprentice, you will develop skills in the following areas:
• Health and safety and risk assessments
• The Law of Tort, basic Contract Law, and land law
• Data Protection and Common Law
• Leases and Licences
• Housing Act 1988 Tenancies; Non-Housing Act 1988 Tenancies and Rent Act 1977 Tenancies
• Grounds for possession and protection from eviction
• Landlord details and unfair terms
• Fitness standards and repair
• Business process improvement
• Tenancy Deposit Schemes and the redress system
• Fire Safety, Gas Safety & Stamp Duty Land Tax
• Homes of Multiple Occupation and insurance regulations
• Problem solving techniques
• Duties of Agents and Agents Authority
• Stakeholder Management and change Management Models
• Disability discrimination and agent Responsibilities
• Service Charge Apportionment and buy to let
• History of Social Housing
• Terms in Tenancy Agreement
• Housing benefit tenants
• The social and physical context of estates and neighbourhoods
• How to resolve defects, common problems, health and safety issues and repairs to dwellings
• EPC’s and private landlords
• Developments, listed buildings
• Client account procedures, repairs, maintenance, and quality management review.
• Town & Country Planning Act
• Managing the Building
• Quality Management models
• Breaches of Tenancy Agreements (Sections 146, 21 & 8). First Tier Tribunals
Delivery
The apprenticeship is delivered over 15-18 months. Learning is driven by a full skills gap analysis and features a digitally led blend of 1:1, classroom teaching, online sessions, workplace visits by an industry expert mentor/ coach.
Professional Body and Progression:
On completion of this apprenticeship learners will be able to register themselves as an Associate Member of The Association of Residential Lettings Agents (MARLA) or as an Associate Member of the Institute of Residential Property Management (AIRPM) or a CIH Certified Practitioner (CertCIH)
