This Apprenticeship will support the development of the skills and knowledge required to build, repair and maintain computer systems. The qualification covers a range of topics including IT hardware and equipment, installing and upgrading software, system maintenance; health and safety in ICT, developing own effectiveness and researching new technologies. You may also cover some application software elements for example, spreadsheets, word processing or presentation software

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Individual employers will set the selection criteria, but this might include GCSEs, A levels, a level 2 apprenticeship or other relevant qualifications, relevant experience and/or an aptitude test with a focus on functional maths. Employers are likely to be looking for a proven passion for digital and social media.

Typically 12-15 Months

  • BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals (Equivalent to A Levels/Vocational A Levels)
  • BTEC Level 3 Certificate in ICT Systems and Principles (QCF)
  • Functional Skills (Level 1 in Maths, English & ICT)
  • Employment Rights & Responsibilities (ERR)
  • Personal learning and thinking skills

BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals
The Diploma will enable you to demonstrate the practical skills and techniques needed to support and
guide less experienced IT technicians to build, repair and maintain computer systems. You will be
assessed via a range of different activities including observations in the workplace. The BTEC Level 3
Diploma is a 72 credit qualification, 12 of which are achieved from the 2 mandatory units and the
remaining 60 credits will be selected from a choice of 32 optional units.
Mandatory units:
• Health and Safety in ICT
• Develop own effectiveness and professionalism
Examples of optional units:
• Working with ICT hardware and equipment
• Software installation and upgrade
• ICT system operation
• System management
• User profile administration
• Testing systems
• Technical advice and guidance
• Presentation software
• Spreadsheet software
• Word processing software.

Potential apprentices: Please visit the apprentice section of our website or give us a call/email if you’re interested in this apprenticeship, to find out more about the benefits of being a NextStep Training’s apprentice, potential earnings, how the course is structured and availability.
Prospective employers: Please contact us today to find out more about the benefits that a NextStep Training’s learner can bring to your organisation, potential ROI, how the course is structured, availability and much more.

Apply online, or walk into our Training Centre, click here for details of our locations or phone: 0207 247 5497 and we will organise funding for you. As the course is based at your workplace, there are no fixed start dates and so you can start whenever you are ready.